Refund policy

Return Window

We offer a 30-day return policy, which means you have 30 days after receiving your item to request a return.

Return Conditions for Electronics

To be eligible for a change-of-mind return, the item must be in its original condition, unused, unactivated, and in its original packaging with all accessories, user manuals, and seals intact. If the item has been opened, used, or damaged due to user misuse, a partial refund or restocking fee may apply, or the return request may be declined.

Defective or Damaged Products

If you receive a defective or damaged product, please contact us within 48 hours of delivery at support@cyytech.net with your order number and photos/videos of the issue. We will provide a free replacement or full refund after verification.

Refund Processing Time

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund within 3 - 5 business days. If approved, your refund will be automatically processed to your original payment method within 5 - 10 business days.

Return Shipping Fees

For quality issues or seller error (e.g., incorrect item sent), we will cover the return shipping cost. For personal reasons (e.g., change of mind, ordered by mistake), the customer will be responsible for the return shipping fees.

Contact

To request a cancellation, start a return, inquire about a return, ask about an exchange or report damaged items, please contact us at support@cyytech.net.